SAM S.
ALI, PMP®
Email: Sam@Sam-Ali.com
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PROFESSIONAL SUMMARY:
Mr. Ali is a skilled Technical Project Management
Professional with over 8 years of experience in the IT industry. His experience includes systems engineering,
integration, and configuration as well as operations management, configuration
management, consulting, and project management.
He has managed and worked on various multi-million dollar projects
including (but not limited to) mission critical billing and rating systems for
the Telecommunications industry, biometrics based IT Projects for the Department of Justice, Web-Based Prescription Drug Monitoring systems
for state healthcare agencies to share interstate prescription information,
along with Forensic information sharing exchanges between CSI crime
laboratories, law enforcement, and prosecutors’ offices. Additionally, Mr. Ali has a demonstrated
ability to develop and nurture client relationships, engage in business
development efforts to increase revenue, and also rationalize and solve complex
problems with a particular attention to detail.
EDUCATION:
The
n M.S. in Information Systems Technology
n Graduated: May,
2006; Cumulative G.P.A. 4.0
n B.S. in Decision Sciences (Quantitative Methods) and
Management Information Systems
n Graduated: May,
2002; Cumulative G.P.A. 3.98 (4.0 in major).
SECURITY CLEARANCES:
n Department of Justice – Certification of Investigation
(NACI); U.S. Citizen
CERTIFICATIONS:
n Project Management Professional (PMP)
n Microsoft Certified Systems Engineer (MCSE: 2003)
n Microsoft Certified Information Technology
Professional (MCITP - Enterprise Administrator: 2008)
WORK EXPERIENCE:
Integrated Justice Information
Sharing (IJIS) Institute
Project Manager
n
Managed various
Service Oriented Architecture (SOA) and National Information Exchange Model
(NIEM) XML based projects to help state and local governments develop ways to
share information between homeland security, justice and public safety
disciplines.
n
Managed a $1.5
million project to develop web service specifications for state intelligence
Fusion Centers based on a OASIS SOA Reference Model,
entitled the Justice Reference Architecture (JRA); which is a framework for
identifying and specifying services in a SOA environment.
n
Led a 13 member multi-discipline
team while managing a health care related project (which included physicians, chief
pharmacists from several state boards of pharmacy, software developers, and systems
analysts) to develop and build a prototype system to share suspicious controlled
substance prescription data between states and help identify patients that engage
in “doctor shopping” to obtain large amounts of prescription drugs.
n
Supported a National Information Sharing Architecture (ISAC) Advisory committee to develop white papers and
publications on Federal, State, Local, and tribal public safety Information
Sharing initiatives. This committee was
comprised of industry, academia, and government.
n
Tripled projected revenue while managing a forensic (CSI) project to
develop an XML based data exchange system to allow law
enforcement and prosecutors to send forensic requests and case disposition to
CSI crime laboratories. The increase in
revenue was realized by identifying additional needs for the client and
developing a proposal for additional funding to add features crime labs desired
but was not in the original statement of work.
n
Implemented
change control procedures for all four projects that were managed.
n
Created and maintained detailed project plans for multi-million dollar
efforts.
n
Managed cross functional and virtual teams on several projects. This included facilitating web conferences to
discuss issues not resolved during face to face meetings.
n
Created and scored RFPs and managed numerous subcontractors working on
simultaneous projects in addition to managing internal resources.
n
Participated in process improvement committees within a Project
Management Center of Excellence environment.
America Online (A Time Warner
Company) Dulles, VA. 2007-2008
Technical Project Manager
n
Managed numerous highly
visible projects including AOL News and MapQuest.com in a matrixed environment
within AOL’s Portal Services Systems Operations and Web Hosting division. The
technical groups within the Systems Operations division include Linux and
Windows Server Systems Administrators, Oracle and MySQL Database Administrators
as well as Systems and Network Architects.
n
Interfaced with technical and product leadership within various divisions
along with external customers and third party software vendors to gather
requirements and discuss hosting/server solutions.
n
Created project
plans and coordinate project schedules.
n
Oversaw
operational launches by leading coordination efforts with geographically
dispersed Development and Quality Assurance teams.
n
Compiled and
disseminate status updates to customers and management.
n
Developed escalation and troubleshooting procedures for AOL’s
n
Handled a wide range of projects utilizing traditional development
lifecycle methods as well as agile development methods utilizing Scrum
methodology.
Nortel Government Solutions
Technical Team Lead for Systems Support group (2005-2007)
n Managed a team of Systems Support Engineers
responsible for supporting the US Department of Justice’s Joint Automated
Booking System (JABS) project, a nationwide biometrics criminal-intelligence
tracking application for 6 Federal Agencies (FBI, DEA, ATF, Bureau of Prisons,
n Developed system
requirements in conjunction with JABS Program Management Office (PMO) and
n Managed client
relationships and project tasks. Monitored technical issues and follow-up with
stakeholders to ensure the issues were resolved according to
n Designed a complex
spreadsheet and pivot table aggregating technical support requests and response
time, and resolution time. Researched and recommended changes to technical
support procedures and processes.
n Conducted technical
presentations regarding the system
architecture, data flow and performance metrics measurements for the project.
n Supervised the design, configuration and integration
of various booking systems.
Responsibilities include requirements analysis for new booking stations
along with researching and recommending equipment to be procured by the USDOJ.
n Integrated documentation,
implementation (deployment), and inventory groups from different corporate
divisions within the organization into one team under the same corporate
division comprised of the Systems Engineering team. This streamlined various
processes and ultimately increased client satisfaction.
Systems Engineer: Nortel Government Solutions Cont.
(2004-2005)
n Managed and maintained three USDOJ laboratories
mimicking a production environment. Ensured the labs were fully operational
along with facilitating development and testing efforts within the
environment. Equipment in these labs
included Windows 2000 Servers, Exchange 2000, Cisco Catalyst Series 1900 and
2950 switches.
n Resolved technical and functional issues during system
installations at sites throughout the
n Created and modified technical documents for
engineers, administrators and end users.
Responded to BMC alerts that monitors system performance and generates
alerts when any component of the system is malfunctioning or non-operational.
n Responded to BMC alerts
that monitors system performance and generates alerts when any component of the
system is malfunctioning or non-operational.
n Chief architect on all
System Change Requests for the United States Marshals Booking Systems. This included conducting change management
and integration functions.
n Established server trust
relationships, configured changes to Windows 2003 servers, and reviewed log
files and check for anomalies.
Convergys Corporation
Implementation Consultant/Tier II Technical Support
Consultant
n Generated detailed technical/operational documentation
for various clients pertaining to current operations and procedures within the
organization's Telecom billing departments.
n Created complex SQL queries to obtain client specific
data (not obtainable by the clients through the Normal User Applications) from
an Oracle database. Debugged and
provided Hot Fixes for supported non-core Perl scripts used as a post processor
utilized by the billing system.
n Configured price plan and rate plan changes on an
ongoing basis for several clients through their respective billing systems.
n Interfaced with Global software development/release
management staff within North America, Europe, and
n Conducted scope studies and requirements analysis for
several clients. Generated requirements
documentation used by implementation consultants used in configuration of
Convergent Billing Systems.
n Supervised the installation of mission-critical billing
software both on Unix (Solaris) servers along with the
client applications. Collaborated with Tier I System Administrators and
Technical Support Consultants regarding issues they were unable to resolve.
Provided workarounds for software bugs encountered by Tier 1 and 2 clients.
USA TODAY.com (A Gannett Co.) McLean, VA January
2002–May 2002
Internet Research and Brand Marketing Analyst (Intern)
n Conducted benchmarking analysis to assess tactical
positioning of sales products, market receptivity, and competitor threats.
n Analyzed and reported on page-view traffic data for
USATODAY’s web site. Generated trend and demographic analysis by utilizing
Media Metrix and Nielson Net Ratings data.
n Participated in project activities that included
working with syndicated audiences to attain market share data, mined databases
for competitive information.
n Implemented research
initiatives that provided business intelligence across the
n Tracked weekly ad campaign
effectiveness though Real Media’s Open Ad Stream interface.
Network Solutions
Customer and Domain Technical Support Representative
n Resolved technical issues through various
troubleshooting techniques and documented resolutions in a Remedy ticket
tracking system.
n Assisted end users and monitored domain registry
errors through a UNIX OS.
n Re-routed and re-pointed Domain Name Servers based on
client requests.
n Developed client relation review surveys for
enterprise clients.
COMPUTER SKILLS
Operating
Systems: Windows Server 2000, 2003,
and 2008; Linux (Red Hat, Fedora), and UNIX (Solaris, SCO).
Office
Applications: Microsoft Office 2000-2003 (MS
Project, Excel, Front Page, PowerPoint, and Word) Microsoft Visual Source Safe,
Microsoft Visio, and Lotus Notes.
Languages: Java Script, XML, C#, PERL,
HTML, and PL/SQL.
Databases: Oracle 8i-10g, MS SQL Server 2005, and MS
Access
Networking: LAN Architecture Design, TCP/IP,
OSI Model, Telnet, FTP, and WS-FTP.
Other Software: Microsoft Exchange 2003, 2000, 5.5; PL/SQL
Developer, Erwin Data Modeler, Visible Analyst, PVCS Tracker, Crossmatch
Biometrics Applications Microsoft Virtual PC 2004, VMWare, Windows Live Meeting,
XML Spy, FreeMind, and MindJet
MindManager.
ACHIEVEMENTS AND
PERSONAL QUALIFICATIONS:
n Self-motivated, analytical, problem solver, quick
learner, reliable, flexible.
n Strong interpersonal, analytical skills, written, and
verbal skills.
n Able to work independently and contribute to a team
effort.
n Able to manage time between many projects and solve complex problems that
require independent thinking.
n Awarded recognition for academic achievement in
college by having my biography published in the 24th Annual Edition
of The National Dean’s List, 2000-2001 (Only awarded to ˝ of 1%
of the nation’s college students).